10 June 2015
Do you have a Nectar card?
System can be frustrating to some shoppers.
Are you using your own bags?
Growth is projected to steadily rise.
Keep customers happy.
Your call is currently number six in the queue. Please continue to hold.
Reduce the length of checkout lines and wait times.
Your call is very important to us, please hold.
Minimizing the stress on employees.
We are currently experiencing high call volumes.
Please call back later or continue to hold.
Please insert cash, or select payment type.
The salaries of multiple cashiers can quickly add up.
Notes are dispensed below the scanner.
Lower overhead costs.
Providing customers with the service they need.
Many customers don’t feel comfortable with the process:
Dealing with a faceless machine.
Customers enjoy a brief conversation,
Prefer to have a one-on-one interaction with cashiers.
Thank you for using Sainsbury’s self-checkout.
A combination of automated voice commands from self-service checkouts and telephone answering services, and The Pros and Cons of Using Self-Checkouts by Nick Mann, business Bee. Submitted by Andrew Walton.